Last updated: June 30, 2026
1. Introduction
Jazler Software (“Jazler”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a demonstration, purchase our software, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
2. Data Controller
Jazler Software
57 Theokritou
81131 Mytilene
Greece
Email: sales@jazler.com
Telephone: +30 22510 37004
3. Information We Collect
Depending on how you interact with us, we may collect:
Information you provide
- Name
- Company name
- Email address
- Telephone number
- Country
- Billing information
- Information included in support requests
- Information submitted through contact or demo request forms
Automatically collected information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Date and time of visits
- Referring website
- Cookie identifiers
4. How We Use Your Information
We process your personal information in order to:
- Respond to inquiries
- Provide software demonstrations
- Process orders
- Deliver software licenses
- Provide customer support
- Improve our products and services
- Maintain website security
- Prevent fraud and abuse
- Comply with legal obligations
Where you have given consent, we may also send product updates, newsletters, and promotional communications. You may unsubscribe at any time.
5. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
6. Cookies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Measure website usage
- Enhance security
You can manage or disable cookies through your browser settings.
Where required by law, we request your consent before placing non-essential cookies.
7. Analytics
We may use website analytics services to better understand how visitors use our website.
These services may collect information such as:
- IP address
- Browser information
- Pages viewed
- Time spent on pages
- Device information
If analytics cookies are used, they are only activated where required after obtaining your consent.
8. Customer Support
When you contact our support team, we may retain:
- Your contact information
- Support emails
- Error reports
- Log files
- Information necessary to diagnose technical issues
This information is used solely for providing technical support and improving our products.
9. Sharing of Information
We do not sell your personal information.
We may share information only with trusted service providers assisting us with:
- Website hosting
- Payment processing
- Email delivery
- Technical support
- Cloud infrastructure
- Legal or regulatory compliance
All such providers are required to protect your information.
10. Third-Party Services
To provide and improve our website, we use trusted third-party services.
Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors use our website.
Google Analytics may collect information including:
- IP address (which may be anonymized where supported)
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Traffic source
- Approximate geographic location
This information helps us improve the website and user experience.
Google Analytics cookies are only enabled where required after obtaining your consent.
For more information, please refer to Google’s Privacy Policy.
Microsoft Clarity
We use Microsoft Clarity to better understand how visitors interact with our website.
Clarity may record:
- Mouse movements
- Clicks
- Scrolling activity
- Page navigation
- Device information
- Browser information
- Screen resolution
- Approximate location
- IP address
Session recordings are used solely to improve website usability and performance.
Where required by applicable law, Clarity is only activated after you provide consent.
For more information, please refer to Microsoft’s Privacy Statement.
Google reCAPTCHA
Our contact forms are protected by Google reCAPTCHA.
reCAPTCHA helps detect automated abuse and spam by analyzing information such as:
- IP address
- Mouse interactions
- Browser information
- Device information
- Time spent on the website
- Cookies placed by Google
This processing is necessary to protect our website against fraudulent and abusive activity.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
11. International Data Transfers
Some of our service providers, including Google LLC and Microsoft Corporation, may process personal data outside the European Economic Area (EEA).
Where such transfers occur, they are protected using appropriate safeguards in accordance with the GDPR, such as the European Commission’s Standard Contractual Clauses (SCCs), the EU-U.S. Data Privacy Framework (where applicable), or other legally recognized transfer mechanisms.
12. Data Retention
We retain personal information only as long as necessary for:
- Customer support
- Licensing
- Legal obligations
- Accounting requirements
- Contractual obligations
When no longer required, personal data is securely deleted or anonymized.
13. Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no internet transmission can be guaranteed to be completely secure.
14. Your Rights
If you are located in the European Economic Area, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
To exercise these rights, please contact us using the contact details provided above.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
We encourage users to review the privacy policies of any external websites they visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page together with the revision date.
17. Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Jazler Software
57 Theokritou
81131 Mytilene
Greece
Email: sales@jazler.com
Telephone: +30 22510 37004